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Tuesday, October 13, 2015
You are here:  Customer Portal
Payment Options






Supported Browsers
The browser versions supported by this site are listed below:
  • IE 9,10 & 11.
  • Chrome 26+
  • Firefox 21+ 
  • Safari 5+


We have changed the look and feel of our online billing system to position the utility to be able to offer you more advanced products and services in the future.  When you select a tab option above the system will ask you for a username and password.   

Pop-up blocker must be turned off in order to use this website.

Account Number:
Your account number is printed on your bill. You must enter this number or your user ID to access information on this site. If the account number on your bill is 1234501, you should enter 12345 in the account number field.  If the account number on your bill is 12345001, you should enter 12345 in the account number field.

User ID:
If you have a valid account number and password, you can login into the website and create your own user ID from the settings menu.
If you do not remember your password but have a valid account number, e-mail address, and telephone number, you can use the ‘New User’ link available in the Customer Login section. If you do not remember your password, you must have an e-mail address and a telephone number in your account profile to be able to create your own user ID. If you need to add an e-mail address and a telephone number to your profile, please call us or click on Contact Support for further assistance.
You can make a payment or access account information with confidence knowing that our secure socket layer  (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information so that it cannot be read as it travels over the Internet.
If you are making payment by credit/debit card, we gladly accept Visa and Mastercard.


Contact Us

“Owned by those we serve”
402 Main Street West
P.O. Box 277
Rainsville, AL 35986
In case of power outages, you may
call us 24 hours a day!
Local Telephone Numbers:
 (256) 638-2153
(256) 657-5137
 (256) 845-1511
(256) 659-2153
(256) 635-6344
(877) 843-2512
Office Hours:
Weekdays 7:30 a.m. to 4:00 p.m. except holidays


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